Hotel Chatbots: Create Great Customer Experiences
The #1 Hotel Chatbot in 2024: boost direct bookings For these reasons, chatbots are sometimes called virtual assistants, virtual concierges or conversational bots. Lately, we’re even seeing the emergence of AI hospitality assistants - but more on that in a moment. Intercom's chatbot (Fin AI) is a powerful tool for hotels that helps them offer personalized and efficient customer service around the clock. Chatbots equipped with artificial intelligence algorithms can provide personalized travel recommendations to guests. These recommendations may include highly-rated restaurants in the vicinity or upcoming local events of interest. By analyzing user preferences and utilizing past interactions, AI-based suggestions cater to individual guest needs, demonstrating a deep understanding and dedication to guest satisfaction. They provide comprehensive assistance to guests throughout the entire booking process. Multilingual support and accessibility…